Pinpoint Dissatisfaction
One of many superior features: Webreep is the only customer feedback tool with multiple regression analysis to identify exactly what is causing dissatisfaction. Multiple regression also tells you how strongly each quality element is causing satisfaction and dissatisfaction. You don’t need specialized knowledge: Webreep will tell you automatically when something needs attention.
Webreep Industry Averages™
Compare key elements of website quality to other websites in the same business category.
WIA (aka the Webreep algorithm) is an algorithm that maps seven dimensions of website quality across the internet including: Ease of Use, Search Quality, Information Quality, Information Relevancy, Load Speed, Visual Appeal, and Trustworthiness. The aim of the Webreep algorithm is to record and report trends in online consumer behaviour. The Webreep Model estimates how strongly each quality dimension affects Satisfaction, Loyalty, and of Referral Likelihood. Webreep currently measures the quality of over 130 industries across the internet.
Sentiment Miner™
View Customer Sentiment at-a-glance. Webreep Sentiment Miner makes it easy to identify themes in customer moods and attitude
Using advanced data mining algorithms and natural language processing, Webreep Sentiment Miner calculates and automatically groups common themes from customer comments. The results are displayed in an at-a-glance tree structure. Comments with common themes can then be displayed in a single click. Webreep Sentiment Miner enables you to get an overall understanding your customers’ thoughts, detect common dissent, and identify what your customers like about your offerings and what they dislike.
100% Customizable
Webreep is 100% customizable so that it matches your brand’s look & feel.
Webreep makes it easy to configure the look and behavior of the website feedback tool the way you want it. Enable or disable any question, or include your own questions on the fly. Customize messaging, add you own questions, add your logo & colors, and Webreep will feel like it’s a part of your website.
Automated Forwarding
Automatically forward website visitor feedback to people in your organization by topic.
Get data to the right people in your organization by automatically forwarding customer feedback messages conforming to predefined criteria. For example, automatically direct website bug complaints to your webmaster, and product queries to customer sales. Automated Forwarding may also be used as an alert service.
Threeway™
Webreep website feedback tool can be configured to get customer feedback in three ways. (1) Customer initiated: A “Give Feedback” icon is displayed on your website. Clicking the Give Feedback icon initiates the customer feedback form. (2) Random invitation: A randomly timed invitation message appears while the customer is browsing. (3) Exit Invitation: Works in a similar way to a random invitation, but customers are invited to give feedback after they have finished browsing your website. This method is useful for understanding reasons for leaving.
Fast Easy Setup
Start collecting customer feedback data in minutes. You don’t have to be a programmer to start using Webreep –we have designed our product to be easily installed within minutes. Follow our simple instructions on how to get going and start collecting customer feedback immediately. Or, if you prefer, you can automatically send the instructions on how to setup the website feedback tool to your web master at the click of a button.
Customer feedback 